Refund Policy

This policy sets out the returns policy for goods or services purchased through the online store operated by Funky Concepts Ltd. T/A My Event Bits.

Returns: All returns must be agreed with Funky Concepts Ltd. T/A My Event Bits in writing within 5 working days of product receipt and must be registered under its returns procedure. Funky Concepts Ltd. T/A My Event Bits reserves the right to reject goods arriving at its premises that are not so recorded or clearly marked with the correct returns number. Returns will be subject to a handling fee.

Returns and cooling-off period: In addition to the returns section of the Funky Concepts Ltd. T/A My Event Bits of Sale returns, there is no cooling-off period for goods supplied with an imprint applied as per an artwork brief and signed artwork approval form. This is a special condition which applies as the goods cannot be returned to stock for resale.

Cancellation: All orders are processed immediately upon receipt. Cancellation may be made with written consent on terms that indemnify Funky Concepts Ltd. T/A My Event Bits against losses. A charge may be made for cancellation.

Ownership: The ownership of any goods shall not pass to the buyer until all sums owing in respect of any have been paid.

Risk: Risk shall pass to the buyer on delivery to the address stated on the order.

Loss, damage or incorrect goods: Any loss, damage or incorrectly supplied/delivered goods must be notified to  Funky Concepts Ltd. T/A My Event Bits in writing within five working days of the delivery date. Funky Concepts Ltd. T/A My Event Bits does not accept any liability for items lost or damaged in transit when delivered via a third party carrier.

Design and specification: Specification of items may be subject to alteration without notice. It is assumed that goods specified by the customer are sufficient and suitable for the purpose for which the goods were ordered. Funky Concepts Ltd. T/A My Event Bits does not guarantee the suitability of the goods for any specific purpose. Where the buyer has specified that the goods be of a certain colour or size, such specifications shall be subject to reasonable commercial variation. We do our best to accurately present product colours on our site and in our brochure. However, due to the nature of the colour print process, there may be some variation in colour. If in any doubt, please contact us to request samples.

Infringement: When goods are made or adapted by the seller in accordance with the buyer's specifications, the buyer shall indemnify the seller against all costs, claims and expenses incurred by the seller in respect of the infringement by such goods of any patents, registered designs, trademarks or other such rights belonging to third parties.

Materials: Where the goods comprise or include the buyer's own materials, Funky Concepts Ltd. T/A My Event Bits shall not be liable for any damage to such materials howsoever caused during the course of manufacturing, processing or finishing by the seller.

Tools: Tools made for the manufacture of the goods to be supplied shall remain the property of Funky Concepts Ltd. T/A My Event Bits even though the buyer may be charged a sum in respect of such tools.

Artwork Sign off: To help provide a fast, efficient turnaround of your order, we will require artwork to be supplied to our specification. Please see our Artwork FAQ or contact us for advice. Artwork must be approved by the customer before printing. Where so approved, any further changes may be charged for accordingly. Funky Concepts Ltd. T/A My Event Bits does not accept liability for errors, howsoever caused, which are evident in any proof and not indicated by the client at the proof approval stage. Clients are liable for all relevant costs incurred in correcting such mistakes once the proof has been approved.

Warranty and guarantee: Any period and terms and conditions are limited to that provided to Funky Concepts Ltd. T/A My Event Bits by their supplier(s) for the particular goods ordered and shall be passed onto the customer. No liability will be accepted by Funky Concepts Ltd. T/A My Event Bits for consequential loss or damage or any other expenses resulting.

Laws: The contract shall be governed by and continued in accordance with English law and the buyer (even if resident outside the jurisdiction) shall submit to the jurisdiction of the High Court of Justice in England.

Published specifications and data: every effort has been made to ensure the accuracy of data published by Funky Concepts Ltd. T/A My Event Bits. However Funky Concepts Ltd. T/A My Event Bits does not accept liability for loss, damage or injury resulting from any error or omission in its published specifications. As part of the Funky Concepts Ltd. T/A My Event Bits policy of continuous product improvement Funky Concepts Ltd. T/A My Event Bits reserves the right to change designs and specifications without notice. Funky Concepts Ltd. T/A My Event Bits  therefore recommends that customers verify all published data together with future availability with each enquiry and order.

Under/over supply: For some promotional items the final delivered quantity may be within +/-10% of the ordered quantity and will be charged accordingly. Clients are advised to verify this and adjust the quantity ordered to compensate if required.

Order placement: All orders placed with Funky Concepts Ltd. T/A My Event Bits receive an order acknowledgement confirming receipt of the order and containing details of it. On shipment of the goods a full sales invoice is issued. Title to the goods remains with  Funky Concepts Ltd. T/A My Event Bits. until the payment transaction has been completed as per these Terms and Conditions.

Credit card payments: All credit card payments are taken in good faith. Fraudulent usage of this facility will be immediately reported to the relevant authorities and will be taken to have broken all contract terms. Deliveries to addresses other than the card holder's invoice address may be declined.

Purchase and delivery: In addition to the Funky Concepts Ltd. T/A My Event Bits delivery, delays in processing orders may be beyond the control of Funky Concepts Ltd. T/A My Event Bits. Where More than one product is ordered Funky Concepts Ltd. T/A My Event Bits. May, at their discretion, part-ship and will not make an additional delivery charge to complete the order unless previously advised on the order acknowledgement.

Force majeure: We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability to you.